Returns

Request a return within 30 days

Contact customer care within 30 days after delivery of your item. Include your order number, style name and reason for return. Wait for return authorisation and the correct return instructions before sending your parcel.

Item condition

Returned items must be unworn, unwashed and have original tags attached. Include original packaging where applicable. Please contact us before returning hygiene-sensitive products such as intimate apparel or swimwear so we can confirm eligibility and the condition of protective seals.

Store credit and exchanges

Approved change-of-mind and sizing returns are issued as store credit rather than a cash refund. Direct exchanges are not offered; you can place a new order using approved credit.

Return shipping and fees

Customers arrange and pay for return shipping for change-of-mind and sizing returns. We do not charge a restocking fee. Keep proof of postage and tracking for your return. Original shipping charges are not included in change-of-mind store credit.

Faulty or incorrect items

Contact us promptly with your order number and a description of the issue. Photographs can help us review your request. We will provide the appropriate next steps. This policy does not limit rights that cannot legally be excluded.

Where to send a return

Our customer care team will provide the return address with your authorisation. Do not use another retailer's return portal or warehouse address.